What if a patient asks Sabiya for clinical advice?

Sabiya is built specifically not to. In healthcare compliance mode, Sabiya refuses any question about diagnosis, dosing, treatment recommendations, or medication interactions — and routes the patient to a practitioner consultation. A deterministic safety guard catches the highest-risk patterns (drug dosing questions, self-harm signals) before they reach the language model, so refusals are reliable even under pressure. Reception sees the refusal in the chat history with a topic tag.

Does it work with my existing booking system — Cliniko, Halaxy, Nookal?

Sabiya's own appointment system runs in parallel today — patients book through the chat widget into Sabiya's calendar with confirmation and reminder emails. Direct sync to Cliniko, Halaxy, and Nookal is on the roadmap. If you'd rather keep using your existing system, Sabiya captures the patient's preferred time and details in the chat, and your reception confirms the booking in your PMS.

What does my reception see when a booking comes in?

The morning briefing shows today's appointments live (queried fresh on dashboard load — bookings made at 7 AM appear at 7:34 AM), with the patient's reason, practitioner, and chat summary attached. Pending leads are tagged by topic — NDIS, WorkCover, DVA, general — so reception can prioritise the high-urgency follow-ups in their first 15 minutes. Synthesised insights show patterns across the week, like recurring questions you might want to add to the knowledge base.

What about cancellation policies and no-shows?

Configure your cancellation window, late-cancel rules, and no-show policy once. Sabiya answers patients consistently and applies the rules at booking and rescheduling time. Patients get an instant confirmation and a day-before reminder by email — with self-serve cancel and reschedule links in each. SMS, tighter reminder timing, and deposits are on the roadmap.

Will it sound like our clinic?

Sabiya replies in your voice from day one. You set the tone, your terminology (do you say physio, physiotherapist, or PT?), and how your clinic talks about its work during onboarding. You can refine it any time as you see how Sabiya replies. No training period.

Is patient data safe?

Patient data is hosted in Sydney, Australia (Supabase ap-southeast-2). Conversations are processed via AWS Bedrock with the Australian geographic profile — inference stays within Sydney and Melbourne data centres. Healthcare-aware mode redacts visitor PII before logs hit the database, and chat content is encrypted at rest. Sabiya is APP-compliant by design, and your patient data isn't used by third-party AI providers for training. Sabiya is intended for front-of-house tasks (bookings, intake, FAQs); clinical notes belong in your practice management system.

For Allied Health

AI reception that's on call when yours isn't.

Patients in pain don't wait for 9 AM. They search at 8 PM, message the first clinic that replies, and book in. Sabiya catches every after-hours enquiry, qualifies new patients on insurance and referrals, and books them in with the right practitioner — so reception walks in to a confirmed schedule and a morning briefing.

Start free trial See how Sabiya works →

No credit card required14-day free trialData hosted in Sydney

Tuesday evening → Wednesday morning

NNorthside health + wellnessOnline

Hi — bad lower back pain since the weekend. Do you bulk bill?

Sorry to hear! We don't bulk bill — but most private health funds cover us. Want me to show available times?

Yes please

Choose your practitioner

SCSarah ChenPhysio

MTMark TateChiro

LWLisa WuExercise phys

Pick a date

11 — 17 May

Mon11

Tue12

Wed13

Thu14

Fri15

Sat16

Sun17

Available times

Available SelectedTaken

Morning

8:008:309:009:3010:0010:3011:0011:30

Afternoon

1:001:302:002:30

Tue · 8:14 pmBooking in progress

Sabiya · Today's briefing

Morning, Mel.

While you were closed

3enquiries · 1 booked · 2 leads to follow up

New bookingLive

●9:30 AM · Initial physio · 30 min

WithSarah Chen

PatientSarah K. · first visit · private health

Reason“Bad lower back pain since the weekend.” Asked about bulk billing — confirmed private health cover.

Leads to follow upLive

WorkCoverTue · 9:47 PM

Priya S.

“Asked if you accept WorkCover Vic claims. Hurt back at work, wants the clinic to bill the insurer directly.”

NDISWed · 6:22 AM

Aaron M.

“Plan-managed NDIS — wants to know if podiatry assessments are covered. Left phone number for callback.”

Insight · this week

3 patients asked about NDIS funding this week — Sabiya routed each to a callback. Want to add eligibility info to your knowledge base?

Where patients are slipping through the cracks.

Patients enquire after 6 PM — you call back at 9 AM.

By the time reception opens, the patient has Googled the next clinic and booked in there. Allied health is won and lost overnight.

Reception spends half the day on the same five questions.

Bulk billing, parking, what to bring, do you treat WorkCover, do you take NDIS. Every minute on FAQs is a minute not spent with the patient on the phone.

Interested patients fall through the cracks.

They messaged on the website, didn't quite book, and reception's callback list grew faster than it shrank. The follow-ups go cold.

How Sabiya works for clinic reception.

Answers patient questions 24/7 — in your clinic's voice.

After hours, weekends, public holidays
Pulls from your bulk billing, fees, referral, and intake policies
Strict no-clinical-advice mode for healthcare clinics

Captures new patient intake before reception calls back.

Name, contact, referral status, insurance fund — all upfront
Saved to your lead pipeline with the chat transcript attached
Reception calls back with full context, not from a blank slate

Books appointments and reminds patients before they no-show.

Patients pick their practitioner and a time you've made available
Confirmation and day-before email reminders sent automatically
Cliniko, Halaxy, and Nookal direct integration on the roadmap

Goes further

Reception walks in to a briefing, not a backlog.

By the time you arrive, Sabiya has summarised what came in overnight: confirmed appointments with practitioner notes, leads to follow up tagged by topic (NDIS, WorkCover, DVA), and the questions patients are asking that aren't yet in your knowledge base. Live data on appointments and leads — synthesised insights for the patterns.

Common questions from allied health clinics.

Yes. Add your fees, bulk billing status, accepted insurance funds (NDIS, WorkCover, DVA, private health), referral requirements, and intake forms to Sabiya's knowledge base — paste them in directly, or upload a handbook or PDF and Sabiya extracts the content. Sabiya answers from that source consistently. Update once, every chat reflects it instantly.

Patients book when they can. With Sabiya, you're always open.

Hire the office manager you couldn't afford.

Free for 14 days. No credit card. Up and running in under an hour.

Start free trial Talk to us first →