What if it's a 2am emergency — burst pipe, no power, lockout?

Sabiya captures emergency enquiries the moment they land and drops them into your inbox immediately. If you've got an after-hours number or callout policy, add it to your business knowledge and Sabiya will share it with the customer right there in the chat. You set the rules — what jobs you take after hours, what your callout fee is, what hours you're on — and Sabiya answers in line with that.

I've got a crew of four — can we all use one Sabiya?

Yes. Every plan supports multiple users on one workspace. Starter is for sole traders, Grow supports 3 users, Scale supports 10. Services and voice are configured at the business level, so every job is handled the same way regardless of who picks it up.

Will it sound like me, or like a robot?

Sabiya replies from your services, pricing, and brand voice — not a generic chatbot script. You configure the tone, the words you use, and how you talk about your work during onboarding, so Sabiya sounds like your business, not a template. You can refine the voice anytime as you see how it replies.

What if I don't have much of a website — just a Google Business Profile?

Sabiya's chat widget needs a website to live on — even a one-page site works. Once installed, it catches every visitor who clicks through from Google. Multi-channel support is on the roadmap (Instagram and Messenger first, then WhatsApp and business email), so leads from those channels will flow into Sabiya too.

Is my customer data safe?

All Sabiya data is hosted in Sydney, Australia (Supabase ap-southeast-2). APP 8 compliant by design. Your customer data never leaves Australian infrastructure and isn't used by third-party AI providers for training.

For Trades

AI that catches the job while you're on the tools.

Quote requests come in while you're up a ladder. After-hours enquiries hit at 9pm Sunday. The first tradie to reply gets the job — and missed messages mean missed work. Sabiya catches every enquiry from your website, scopes the job, and books the site visit while you're still on the current one.

Start free trial See how Sabiya works →

No credit card required14-day free trialData hosted in Sydney

Saturday evening → Monday morning

Bayside plumbing & gasOnline

Hi — hot water unit's leaking. Hoping someone can come Monday or Tuesday?

Yep, can do. I've got Monday 8am or Tuesday 9am — pick one?

Monday 8am please.

Locked in. Last bit — your name, suburb, and best number to send confirmation?

Monday 8:00 am · Hampton callout

Sat · 8:14 pmLead captured

3 new leadsConnect is healthy

Weekend insights

Mon 06:00 AEST · 3 to flag

Topic

"Hot water" asked in 8 chats

8 chats this weekend — most around Hampton and Brighton.

Topic

"Hot water" asked in 8 chats

8 chats this weekend — most around Hampton and Brighton.

Pattern

17 chats over the weekend

↑ from 11 last weekend · 12 came after hours.

Worth doing

2 quote requests open >2 days

Average wait: 51 hours. First reply wins.

Sabiya

Morning, Daz

Ask anything…

Why jobs are slipping past you.

Website enquiries pile up while you're on site.

Homeowner messages your site at 2pm, you see it at 7pm. By then they've already messaged the next three tradies on Google.

Every quote request asks the same five things.

Suburb, scope, when, photos, contact. You type them out from the van between jobs — or you don't, and the lead goes cold.

Emergencies hit at 9pm Sunday.

Burst pipes and blackouts don't keep business hours. Miss the message and someone else is wearing the callout fee.

How Sabiya works on the tools with you.

Replies in your voice — 24/7.

After hours, weekends, public holidays
Pulls from your services and pricing
Tone you set — casual or formal

Scopes the job before you ring back.

Captures service, suburb, urgency, contact
Photos uploaded right in the chat
Lands in your lead pipeline ready to quote

Books site visits straight to your calendar.

Customer picks from slots you've made available
Syncs to your Google or Outlook calendar
Both parties get a confirmation

Goes further

Open the chat. Job's already scoped.

By the time you check Sabiya, the conversation is summarised — what they want, where, how urgent. Advisor stages a suggested reply with a quote range or callout window so you read, edit, send between jobs. Or take over the chat entirely.

Common questions from tradies.

Yes. Add your services, callout fees, hourly rates, and service areas to Sabiya's knowledge base — paste them in directly, or upload a price list, PDF, or document and Sabiya extracts the content. Sabiya answers consistently from that source. For firm quotes that need a site visit, Sabiya captures the scope and lets the customer know you'll come back with a written quote.

First reply wins the job. With Sabiya, you reply first.

Hire the office manager you couldn't afford.

Free for 14 days. No credit card. Up and running in under an hour.

Start free trial Talk to us first →